Frequently Asked Questions
Everything you need to know about Gills Building Supplies for your next renovation or construction project.
What are your delivery options for heavy building materials?
We offer specialized delivery services including crane-assisted (hiab) unloading for heavy items like bricks, timber, and cement. Delivery rates are calculated at checkout based on your distance from our regional distribution centers.
Can I return unused materials if I over-ordered?
Yes, we accept returns on standard stock items within 30 days of purchase, provided they are in resalable condition and original packaging. Please note that bespoke items, such as custom-mixed paint or cut-to-size timber, are non-refundable.
Do you offer trade accounts for professional contractors?
Absolutely. Professional builders and contractors can apply for a Gills Trade Account to access bulk pricing, credit facilities, and dedicated account management. Contact our trade desk to start your application.
Are your timber products sustainably sourced?
Quality and sustainability are our priorities. All timber supplied by Gills Building Supplies is FSC or PEFC certified, ensuring it comes from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. For large project orders, we also support bank transfers.
How can I track the status of my delivery?
Once your order is dispatched, you will receive an SMS and email notification with a tracking link. For large-scale deliveries, our transport team will call you 24 hours prior to arrival to confirm the drop-off location.